Refund policy

Melt & Mineral Co., your satisfaction is important to us. We want you to feel confident when purchasing from our store and are committed to assisting you if something is not right with your order.

To request a return, please contact us within 14 days of receiving your order. To qualify for a return, the product must be unused, unopened, undamaged, and in its original packaging. Items that have been opened, used, altered, or damaged after delivery may not be accepted for health, hygiene, and safety reasons.

Before returning any product, please contact our customer support team and provide your order number, the item you wish to return, and the reason for the request. Returns sent without prior approval may not be accepted.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photographs of the product, packaging, and shipping label so we can review the issue. Depending on the circumstances, we may provide a replacement, store credit, or refund.

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Customers are responsible for return shipping costs unless the return is caused by an incorrect, damaged, or defective item sent by us. Original shipping charges are generally non-refundable.

For return or refund assistance, contact us at contact@meltandmineral.com.