Shipping policy

Melt & Mineral Co., we understand how important it is to receive your order safely and without unnecessary delays. We carefully prepare and package every order to provide a smooth and reliable shipping experience.

Orders are generally processed within 1–3 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. During sales, holidays, product launches, or periods of unusually high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information whenever tracking is available. Please allow up to 48 hours for the shipping carrier to update the tracking status after your package has been dispatched.

Estimated delivery times vary depending on your location, selected shipping method, carrier operations, weather conditions, customs procedures, and other circumstances outside our control. Delivery dates displayed during checkout are estimates and cannot always be guaranteed.

Please review your name, shipping address, apartment number, postal code, and contact information carefully before completing your order. Melt & Mineral Co. is not responsible for delays, failed deliveries, lost packages, or additional charges caused by incorrect or incomplete information provided during checkout.

If your package arrives damaged, appears lost, or is significantly delayed, please contact our support team. Include your order number and any relevant details so we can review the situation and assist you.

For shipping questions or order support, contact us at contact@meltandmineral.com.